1. Overview

This Refund Policy applies to paid subscriptions for TrackMyOPT (operated by Zyene, Inc.). All payments are processed by Stripe. By subscribing, you agree to this policy and our Terms of Service.

2. Plans and pricing (USD)

Pro — 7-day free trial when eligible (one per account, ever); then auto-renews at $4.99/month or $49.99/year
Dedicated — billed immediately at $14.99/month or $149.99/year; no free trial

Exact amounts and discounts shown at checkout before you pay.

3. Pro free trial

Eligible new Pro subscribers receive one 7-day trial per account
You are not charged if you cancel before the trial ends
After the trial, your subscription renews automatically unless you cancel

4. Dedicated money-back guarantee (first month only)

Dedicated subscriptions are charged when you subscribe. We offer a 3-day money-back guarantee on your first paid month only. Contact support@trackmyopt.com within 3 days of your first Dedicated charge if the product is not right for you.

5. No refunds after trial or guarantee window

After the Pro trial ends (and a charge succeeds), or after the Dedicated 3-day first-month window, we generally do not provide refunds for change of mind, unused time, or partial billing periods (including annual plans).

6. Cancellation vs. refunds

Cancellation stops future renewal charges. It does not automatically refund past charges. You keep access through the end of your current paid or trial period unless we state otherwise.

Sign in → Settings → Subscription & Billing
Click Cancel subscription (Stripe Customer Portal)
Confirm cancellation — we email your access end date when applicable

7. How to request a refund

Email support@trackmyopt.com from your account email with:

Reason for the request
Date and amount of the charge (Stripe receipt helps)
Whether you qualify under trial, Dedicated guarantee, or an exception below

8. Processing time

Approved refunds are submitted to Stripe within 5–10 business days. Your bank may take additional time to post the credit (often 5–10 business days).

9. Exceptions (at our discretion)

Billing errors — duplicate or incorrect charges after a valid cancellation
Unauthorized or fraudulent charges — contact us and your card issuer promptly
Major service failure — prolonged outage or material failure to deliver the subscribed service

10. Chargebacks and disputes

If you dispute a charge with your bank before contacting us, we may provide Stripe and your bank with records of your subscription consent, checkout disclosures, emails, and usage to respond to the dispute. Fraudulent chargebacks may result in account closure.

11. Failed payments

If a renewal payment fails, Stripe may retry. We may email you to update your payment method. Access may continue during a grace period; see Terms for termination rules.

12. Material policy changes

If we materially change refund, trial, or billing terms, we will notify active subscribers in advance when required or appropriate.

Questions: support@trackmyopt.com